At Pety Spot, we aim to ensure that your orders are delivered to you promptly and in perfect condition. Our shipping policy provides details on the delivery process, shipping charges, and timelines.
Shipping Destinations
We ship to the following locations:
- Europe
- North America
- Oceania
Processing Time
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
- You will receive a notification once your order has been shipped, including tracking details.
Shipping Methods and Costs
- Standard Shipping: Delivery within 3-7 business days.
- Cost: Calculated at checkout based on order weight and destination.
- Express Shipping: Delivery within 1-3 business days.
- Cost: Calculated at checkout.
Note: Free standard shipping is available for orders above £0.99 within the UK.
Delivery Timeline
The estimated delivery time depends on the shipping method selected and the destination. While we strive to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances (e.g., customs clearance, weather conditions).
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. If you do not receive this information, please contact us at Support@petyspot.com.
International Shipping
- Customs and Import Duties: For international orders, additional customs fees or import duties may apply. These charges are the responsibility of the customer and vary by country.
- Delivery Times: International shipping times may vary based on the destination and customs clearance processes.
Undelivered Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply in such cases.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected timeframe:
- Contact us immediately at Support@petyspot.com or call +44 (0) 7737185506.
- Provide your order number and any relevant details.
We will work with the courier to resolve the issue promptly.
Contact Us
For any shipping-related questions or concerns, please reach out to us:
- Support Email: Support@petyspot.com
- Phone: +44 (0) 7737185506
Thank you for choosing Pety Spot. We are dedicated to providing a seamless shopping and delivery experience for you and your furry companions!