At Pety Spot, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase, such as an order confirmation email or receipt, is required for all returns.
Non-Refundable Items
The following items are not eligible for refunds:
- Perishable goods (e.g., pet food or treats that have been opened)
- Personalized or customized items
- Gift cards
Refund Process
- Contact Us: Reach out to our support team at Support@petyspot.com or call us at +44 (0) 7737185506 to initiate a return.
- Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
- Inspection and Refund: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5-7 business days, and the amount will be credited to your original method of payment.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of your return.
Exchanges
If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability and must meet the same conditions as returns.
Contact Us for Assistance
If you have any questions about our refund and returns policy or need help with your return, please don’t hesitate to contact us:
- Support Email: Support@petyspot.com
- Phone: +44 (0) 773 718 5506
Thank you for shopping with Pety Spot. We value your trust and are committed to providing the best experience for you and your pet.